This is an area where JDI contracts have excelled and we feel that the attention we give to the beginning of the process is the key to eventual success.
Agree and publish objectives
Form the right team
Not just managers, end users/operators should be in it from the start.
Establish team communication vehicles
Ensuring that all progress updates and plan changes will be known to all... 'no surprises' Well informed people make better decisions.
Remember people are important!